Changing or cancelling your plan
Upgrading, moving down, switching to yearly, and stopping renewal.
Open this page in the appOpen Subscription → Plans in your clinic and press Choose a plan on the one you want.
Moving up (Solo → Complete)
The change is immediate: your team features unlock at once. You are invoiced only for the difference, for the days left in the current period. During the trial, nothing is charged — the trial simply continues on the new plan.
Moving down (Complete → Solo)
The unused days of the higher price become a credit that is taken off your next invoices.
Solo is for your own account only
You cannot move to Solo while the clinic has team members. Remove them from Team first, then change the plan. Their records and everything they entered stay in the clinic.
Monthly or yearly
You can switch the billing cycle on the same page. The new cycle starts at your next renewal.
Stopping renewal
Press Cancel subscription. The clinic keeps working until the end of the period you have paid for; after that it becomes read-only. You can resume at any time, and your records are never deleted.
